Hide Languages

Frequently Asked Questions

Please find below answers to the most frequently asked questions. For other queries, please email or call us. We are happy to assist.

Is it legal to trade mammoth ivory?

Yes*. The import, export, sale, purchase, barter, possession or ownership of mammoth ivory is 100% legal.

Mammoth (Mammuthus primigenius) is an extinct species of mammals from approximately 10,000 – 50,000 years ago. Commerce in mammoth ivory is not restricted by “CITES” (the Convention on International Trade in Endangered Species of Wild Fauna and Flora, also known as the “Washington Convention”) nor are there any other legal limitations placed on mammoth ivory.

In over 20 years in this market, we have never experienced problems with the export and/or import of mammoth ivory due to the fact that we possess all legal documentation and licenses.

However, you are advised to act responsibly and check with your own customs department prior to purchase.
*Except for the New Jersey (USA) and New York (USA) state ivory laws as of 2015.

Shipping

What are the shipping rates?

Shipping rates vary based on the weight & size of your package, the country of destination and type of service. Once you have sent us your enquiry via the checkout section we will email you a detailed quote.

Do you offer combined shipping rates?

Yes. We automatically calculate combined shipping charges when you purchase multiple articles.

Can you ship with air-cargo?

Yes. Larger orders are shipped using air-cargo from Frankfurt International Airport. It takes 3 business days to organise the necessary paperwork and submit the freight with our logistics partner.
You will receive your freight within 7 business days, professionally and securely packed using high-quality packaging materials.

Do you ship worldwide?

Yes. Please make sure to include your shipping address with your enquiry (via our checkout section) so we can email you a comprehensive quote.

How fast do you ship?

Regular orders are dispatched within 24 hours of reception of your payment.

What are the delivery times?

Shipping times vary – below listed transit times are estimates only:

  • Within the EU regular parcel shipment takes 5 business days
  • Outside the EU regular parcel shipment takes between 1 to 5 weeks
  • Worldwide air-cargo shipment of large orders takes 1 week

Do you provide tracking?

Yes. A tracking number will be emailed to you as soon as your order is dispatched. With air-cargo shipments we will email you the Air Waybill (AWB). You will be kept informed via email on the status of your order throughout the transaction.

What documentation do you provide?

  • Invoice
  • Air Waybill (AWB) with all air-cargo shipments
  • German Certificate of Origin (also known as “Ursprungszeugnis”) issued in your name – only issued upon special request
  • German Clearance Certificate (also known as “Negativbescheinigung”) – only issued upon special request

We will provide you with advice and help throughout the transaction.

Payment

What payment options are available?

Bank transfer, PayPal and cash on pick-up / delivery are accepted. For larger orders standard bank transfer is the preferred payment method. All bank account details for an international bank transfer will be listed in the invoice.

Products

Where is your mammoth ivory from?

We trade exclusively with Russian mammoth ivory (Mammuthus primigenius) which is found above the Arctic Circle in the permafrost of the remote Siberian tundra.

How old is mammoth ivory?

Siberian mammoth ivory (Mammuthus primigenius) is approximately 10,000 – 50,000 years old.

Contact

Can I visit your office to have a look at your mammoth ivory?

Yes. Our office is located 30 minute drive from Frankfurt am Main in Germany. We provide free pick-up and drop-off service on flexible time basis. All visits must be pre-arranged via email.

What is the best way to contact you?

The best and fastest way to contact us is via email. We are frequently travelling for business internationally but maintain access to our emails and will do our best to reply within 24 hours.